F.A.Q.

Where is my refund?

All refunds will be sent back to the payment method of your original payment. Money should be refunded in the currency you originally selected. If we're unable to refund you in the original currency, or your primary currency, you'll be refunded in US dollars (USD)

Buyers are responsible for returning any shirts they are defective in original packaging and in new condition. You will be refunded 100% for the t shirt. We can only offer a 100% refund for defective/poor quality orders because we are a custom print shop and our shirts are made-to-order. Therefore, if you have wrongly given us your size or if you order a size, receive that size but are not happy with the fit these are not grounds for a return.

For a more detailed return policy or more information please contact us by email samwisegamtees@gmail.com and we will gladly provide you with your options as well as the address to which your items should be returned. Upon receipt, SamWiseGamTees will refund your purchase.

Do you provide tracking numbers? 
Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.

What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order. The average wait times are vary for each country. Typically, orders for the USA are processed and shipped within 48 hours. NOTE: PRODUCTION AND FULFILLMENT TIME MAY BE LONGER DUE TO COVID-19 SAFETY PROCEDURES.  We ship USPS and people in the U.S. should expect their shirt at their door 3-5 business days after ordering RUSH service and 5-8 business days STANDARD.

(Add 1-2 business days for processing time)